More on mail rules

Sep 04 2010

Ben Brooks was kind enough to respond 1 to my post on email management which referenced his. Ben:

“I have great respect for the fact that Dave Caolo reads each email, treating them all the same, but that doesn’t and won’t work for me. Nor do I think I would want to do that, when you send me an email that I am copied in on along with 50 other people, without even referencing me in the email, here is what crosses through my mind:

‘This person clearly just wants to show how important they are by wasting 50 peoples time all at once. Bastard.’”

The feeling is mutual, Ben. I want to reinforce that I wasn’t suggesting my inbox management routine is The One True Way. I quite like Ben’s clever Mail rules, which is why I shared them with TUAW’s readers. Whatever trusted system works for you is the one you should use.

My email management philosophy is this:

Stuff > [Process] > Trusted System > Action

“Process” is the variable. However you define it, as long as it promotes efficient progress through the final steps, is fine with me.

  1. Incidentally, this is the type of conversation between bloggers that I enjoy. I’m much happier to write a thoughtful post than drop a knee-jerk comment on Ben’s blog, and vice versa.

Mail rules [updated]

Sep 03 2010

Google’s announcement of the new Priority Inbox feature has got people talking about the procedures they use to filter, sort and otherwise act upon their incoming email. I get several hundred email messages per day across several accounts, gigs and points of reference.

I don’t use a single rule. I have one inbox. I treat them all the same way.

When an email message arrives, I ask myself the following:

  1. What is it? Meaning, is it actionable, reference material or junk?
  2. If it’s actionable, I then consider: Can it be completed in 2 minutes or less? If so, I do it RIGHT THEN. If no, it’s either A.) assigned to an open project, a new project or a single-action task as is appropriate; B.) assigned to a context like “@computer”;  C.) delegated to the appropriate person. If delegated, I make a note of the task, person and date of delegation on a @waiting list for later follow-up. In all cases, it’s processed appropriately to Omnifocus and then deleted. 1
  3. If it’s not actionable, it’s either reference material (stored in Simplenote and then deleted), junk (deleted) or a date-specific item that either will happen in the future (added to calendar and then deleted) or could happen in the future (added to Someday/Maybe list and then deleted).

This process is basically David Allen’s GTD methodology applied to email, and takes about an hour per day. Plus, it’s super simple. No rules. No color coding. No custom inboxes. No scripting. Just observe, decide and act. That’s it.

_______

Update: Brief follow-up and clarification.

  1. Every email message is deleted after it’s been processed. Your email client is not a filing cabinet. I’ve stood patiently by people’s desks while they scroll through hundreds of messages to find a single bit of information far too often. If it was appropriately stored and tagged in a reference system, life would be much easier.

Ubiquitous capture tool

Sep 02 2010

Brett Kelly:

“Why, then, do I keep a pen and paper on me at all times and, when seated, open in front of me, ready for input? Because that’s how I have ideas.”

I completely agree. In fact, let me tell you about about my childhood.

There is a small, shoebox-shaped house in Scranton, Pennsylvania with faded vinyl siding and an under-performing rose bush in the front yard. Twenty years ago, it was occupied by my typical American family: middle class, happy enough, God-fearing and terribly disorganized.

Consider the kitchen. Open the cabinet to the right of the refrigerator, just above the pink laminate counter top, and you would have found my mother’s recipes. Unlike your mom’s collection, Carol’s never saw the inside of a cookbook. Instead, they hung from the back of the door with yellowing strips of tape.

A Hellman’s mayonnaise label with a potato salad recipe dangled next to my grandmother’s hand-written instructions for stuffed squid. There were pages ripped from Family Circle magazine, supermarket hand-outs, 3×5 index cards, torn business envelopes with their postmarked stamps intact … anything flat enough to write on and light enough to stick to a pine cupboard door  was called into service.

Most bore stains acquired in the line of duty. A sheet of yellow legal paper held a recipe for lemon squares as well as greasy butter stains and a smudge of hardened baking flour about the size and shape of a postage stamp. “David, hand me that sheet of paper,” my mother would say, thrusting her egg-y fingers at me. Another Christmas, another batch of lemon squares and another crop of stains. Buy the time I was in high school, the recipe was nearly illegible.

While the “fly strip method” of recipe storage keeps everything accessible, it’s a poor filing system. Linguine with anchovy paste rubbed up against blueberry cheesecake, which is something that should never happen, not even in print.

Like most messes, my mother’s organizational style had the tendency to spread, like an invading army, or syphilis. The inside of my dad’s garage looked like a yard sale had vomited, and the state of the basement was something I won’t even mention.

What all this means is that I’ve got chaos in my blood. It didn’t become problematic until I started working for myself. Those painful moments of realization — “Oh, I really need to …” — were becoming more common, and always at the least opportune times. Remembering to tell the cable company that I’ve been issued a new debit card is useless at 60 m.p.h. on Route 3.

Thankfully, I found David Allen’s Getting Things Done (or “GTD”) and it changed my life. When you’ve got a trusted system in place, your brain stops pestering you. When you’ve got your pending tasks sorted by context, you relax. What’s more, you get stuff done (I think that’s where he got the name).

One of the crucial aspects of a GTD system is the ubiquitous capture tool. Basically, Dave wants you to “capture” any thought, task, or “open loop” as he calls them for later processing — which is a fancy way of saying “write shit down.” It’s simple, low tech and very effective.

hPDA

It’s also the part of GTD that’s the most fun and the biggest pain. At least for a geek like me. One of the Seven Great Truths of Geekhood is that we’re always willing to try a new system if we think it’s better than what we’re currently using. Dave leaves his readers’ choice of ubiquitous capture tool completely up to them, and that’s where I got into trouble.

Initially, I went out and bought a snazzy Palm Tungsten E2. With a calendar, contacts app, notepad and software synchronization, I figured it would be the ultimate. A month later, I realized I was using it to store lists. A $200 PDA to hold lists. I sold it and created a Hipster PDA, or hPDA, as described by the great Merlin Mann (by the way, Merlin has the best hair on the Internet. He knows it, too).

The hPDA, for the uninitiated, is a bunch of 3×5 index cards held together with an office clip. That’s it. I brought mine to the next level with some color coding and the D*I*Y Planner templates. My hPDA was tidy, cheap, disposable, recyclable and simple. Occam’s Razor in  my pocket. With a tiny, write-anywhereFisher Bullet Space Pen, my hPDA (which I nicknamed “Shirely,” just to give it a little more personality) was as awesome as a dozen index cards could be.

Mole Skinned

Then it happened. I was tempted by the legendary notebook of Hemingway and Picasso. My head swelled with my action lists whenever I produced my slick notebook and slid back the elastic binding strap, all the while scanning the room for anyone else in “the know.” Fellow notebook aficionados would nod approvingly at the guy writing important things in the same notebook used by one of the world’s most famous alcoholics and a psychotic, self-injurious painter.

I adopted an elaborate system of tags, numbering, incantations and logic puzzles to “hack” my Moleskine for GTD. When the voice inside my head told me, “This is kind of annoying,” I rebuked it. “Oh hush,” I’d say, “and help me remember why every third page is written in green ink.”

The other hassle was that I couldn’t easily discard spent pages. When an index card ran out of white space, I tossed it. No clutter, no mess. The Moleskine didn’t allow for that.

Field Notes

Next, I bought a 3-pack of Field Notes brand notebooks. For me, these trump the Moleskines. While the Moleskine gives off a certain air, the Field Notes notebook is a utilitarian tool ready for duty. It says, “Let’s work,” not “Sketch a sunset.” Plus, it’s thinner and less bulky in the pocket.

Still, I was still subject to the same cumbersome system of analog tagging and linking. Ultimately, I’ve gone back to my original system — a dozen index cards in my pocket.

One of the great tennants of GTD is “Capture-Process-Organize-Do.” The other is “To each his (or her) own.” David’s bare-bones system is flexible enough to accomdate any work style or process. This is what works for me. Here’s hoping you found it useful.

Thanks to Brett for prompting this post.

A freelancer’s schedule

Sep 02 2010

I’ve shared the daily work schedule that I’ve devised for myself with A Better Freelancer. Thanks to Patrick and Aaron for inviting me to write a guest post. I appreciate it.

The new Apple TV

Sep 02 2010

Steve Jobs announced the new Apple TV today and it’s just about everything I wished for. It’s small, eliminates storage hassles and supposedly runs much cooler than the current model. I was way off on iOS apps, but overall I’m happy with it. Here’s an overview of what the new Apple TV does, what it doesn’t and what the future could bring.

My chief complaint about the outgoing model was the cost. I had a hard time spending $2.99 to watch a show that could be found online for free. With this update, Apple has dropped the price to $0.99. That’s great, but not I wanted: a $X-per-month subscription that provided unlimited streaming of available content. That won’t happen any time soon for many reasons, so instead Apple joins the list of providers I’m paying for similar (and often the very same) content.

The evolution of the computer and TV into a single device will be slow and difficult. We’re talking about changing very old models of behavior, habits and revenue…lots of revenue. Right now, I send Comcast, Hulu Plus and Netflix a monthly check. They each provide something unique that I’d hate to give up. Comcast provides live pro sports. Netflix offers streaming access to obscure movies across all iOS devices (and now TV). Hulu Plus is super convenient with 3G support and looks great on my iPad. Finally, Apple TV blows away the experience of renting from a brick-and-mortar store.

Yet there’s a lot of overlap. For instance, I’m now paying Comcast, Hulu and Apple to see “The Office.” I’m paying Netflix and Apple for many of the same movies. You can’t help but feel that you’re getting ripped off somewhere along the line. 1 Additionally, consider Kohl Vinh’s exlpanation of the “disaster” that our living rooms have become:

“…a sprawling, schizophrenic mess of rat king wires hanging off the back of inscrutable devices sending cryptic signals to one another under the auspices of an alphabet-soup of initialisms and branded nomenclature — HDMI, DVI, component video, Blu-Ray, progressive and interlaced resolutions, Dolby, DTS, etc. — and that’s not even mentioning the terminology that intersects with personal computing.”

The Apple TV will play its role very well I’m sure, but it’s not a fix to the overall problem.

My other complaint about the old model was the huge amounts of storage that purchases required. Apple has eliminated that issue by restricting the new Apple TV to streaming rentals from Apple’s servers, a home computer with iTunes content or from Netflix. I’ll be the Netflix support alone will sell a lot of these things.

Finally, the hardware looks great. It’s small, cool and without a hard drive. It’ll blend in beautifully with people’s black components or even live out of sight for those with the iOS Remote app. Apple knocked it out of the park with the design.

I was dead about it running iOS apps, at least for now. An interesting tweet from John Gruber all but confirms that it runs iOS, and we know it’s also got an A4 chip. Maybe we’ll see apps in the future.

All in all it’s a solid update that will do its job well I’m sure. Not a solution to the mess that our living rooms have become, but certainly a welcome citizen.

[Thanks to Shawn Blanc for pointing out Kohl Vinh's article]

  1. No, I’m not being forced to subscribe to Netflix, Hulu Plus or Apple TV

Amazon plays hardball

Sep 01 2010

Hours after Steve Jobs announced $0.99 TV show rentals with the new Apple TV, Amazon has countered with $0.99 TV shows of their own. The big difference is that while Apple rents shows for that price, Amazon is selling them.

TeuxDeux

Aug 30 2010

Super simple. Super useful. Super beautiful. For desktop and iOS. I love it.

FaceTime’s future

Aug 30 2010

In episode 20 of The Bro Show, Myke, Terry and guest Patrick discussed something I want to expand upon. Namely, the future of FaceTime, the mobile video calling solution that Apple introduced with the iPhone 4. It’s certainly the device’s marquee feature.

Myke 1 made an astute observation: if you consider the television ads that have aired so far, you’ll notice that Apple hasn’t advertised the iPhone 4 per se. Instead, it’s advertised FaceTime. FaceTime is the product and the iPhone 4 is the delivery system. Of course that will change, but how and when? Here are my thoughts.

FaceTime for Mac

During The Bro Show, the guys suggested that iChat will be replaced with “FaceTime for Mac.” I agree and expect it to be a part of Mac OS 10.7. 2 It will allow those without an iPhone 4 to enjoy a FaceTime call with those who have one. Just consider the huge number of machines Apple has shipped with iSight cameras built in. To implement it, Apple can expand upon the video conferencing features that are already a part of iChat.

FaceTime for iPod touch

This is a logical evolution of the touch and I expect to see a demo at Apple’s September 1 press event. The addition of a front-facing camera should necessitate a redesign of the super-thin touch to accommodate the hardware. It will be interesting to see if Apple goes with a flat back and, if so, what it will be made of. As the guys pointed out in The Bro Show, there’s no need for a wrap-around antenna as the touch is Wi-Fi only.

The iPod nano is capable of video, but FaceTime will be restricted to the touch. The nano has long been the best-selling iPod model (as the mini was before it), and the low price is primarily responsible. Plus the screen is too small and adding the camera and Wi-Fi hardware would necessitate a redesign that would turn it essentially into a touch.

FaceTime for iPad

Here’s something that many people are looking forward to, myself included. However, I don’t expect to see it this year. Look for an announcement in January.

3G

You can blame this restriction on AT&T, but I think they’ll soon make this available. Now that the unlimited data plan no longer exists, 3 data-hungry customers switch from being a network-taxing hindrance to a new cost center. Do you plan on making lots of FaceTime calls? Then opt for the higher-priced data plan.

The main problem with FaceTime right now, aside from requiring Wi-Fi, is that both parties must have an iPhone 4 to participate. By significantly expanding the pool of participants, Apple will finally bring the “Jetsons phone” to the masses.

  1. I think it was Myke. Correct me if I’m wrong.
  2. With support for old school text chat.
  3. Except for those who were grandfathered in on plans from 1st-generation iPhones.

No NBC

Aug 26 2010

Financial Times (subscription required):

“The new 99 cent price tag and deals for rentals from Disney’s ABC, News Corp’s Fox could come as soon as Wednesday at a just-scheduled a press event on its entertainment gadgets…other studios remain leery of Apple’s intentions.”

I’m sure NBC is among the nay-sayers. In 2007, the network pulled its content from the iTunes store, and today seems committed to making a go with Hulu Plus. Don’t expect “The Office” to be a part of the $0.99 rental program any time soon. 1

[Via MacDailyNews]

  1. Which is ironic, since iTunes all but saved “The Office” almost 5 years ago.

Rumor: Apple press event on Sept. 7 [Updated]

Aug 25 2010

Not entirely unlikely, as Apple has updated the iPod line in September very year since its introduction. But what else might be announced? According to Bloomberg, it’s a new way to rent TV shows and “…an updated line of entertainment products.” My prediction:

  • iPod touch with front-facing camera and FaceTime support.
  • All new Apple TV running the iOS and support for apps made specifically for it.
  • Option to rent individual episodes of TV shows from the Mac, iPod touch, iPhone and iPad. Disney and ABC will be on board for sure. NBC will not.

See you on the 7th.

Update: It will take place on the 1st.

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