“There’s a difference between screaming about a complaint you have in your favorite-but-obscure corner of the web, and telling someone who has a much better chance of doing something about it.”
It goes on from there.
Here’s an early interview with Arthur C. Clarke in which he describes what computing will be like for a young boy when he grows up and finds himself in the year 2001:
“He will have in his house, not a computer as big as this, but at least a console through which he can talk to his friendly local computer of his every day life: his bank statements, his theatre reservations…all the information you need in the course of living in a complex, modern society. It will be in a compact form in his own house and he’ll take it as much for granted as we take the telephone.”