Apple issued a press release today explaining the reception trouble that many users have experienced. In short, the iPhone is erroneously reporting signal strength:
“Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. For example, we sometimes display 4 bars when we should be displaying as few as 2 bars. Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don’t know it because we are erroneously displaying 4 or 5 bars. Their big drop in bars is because their high bars were never real in the first place.”
In other words, when users saw their iPhone’s signal drop from 5 bars to 2, they were in fact dropping from 2 bars to zero. Apple’s only crime here was unknowingly exaggerating the strength of AT&T’s signal.
Apple will release a software fix “…within a few weeks” for the iPhone 4, 3Gs and 3G (Apple determined that issue has always existed on the iPhone) that utilizes AT&T’s modern formula for representing signal strength with those infamous bars.
This means that the worst case scenario — a hardware flaw — has been avoided. It also means that Jobs was right when he said, “There is no reception issue.” The reception is fine. The graphic representation of that reception has been wrong.
Finally, users like David Pogue who couldn’t reproduce the drop (the majority of users, actually) are most likely in areas with strong coverage, where a drop from 5 bars to 4 or 3 isn’t significant. In fact, NYC (where David lives) recently received a major upgrade from AT&T. Good on Apple for the research and timely reply. If proven effective this fix should put an end to the lawsuits. In other words…