Your email client is not a filing cabinet

Today I visited someone with over 1,800 messages in her email inbox. They weren’t unread. The messages were being stored there. It took her 12 minutes to find the message she wanted to show me.

Twelve minutes.

When an email message arrives:

  1. Decide what it is (needs action, is reference material, is trash)
  2. Act accordingly (WRITE DOWN the action, move to cold storage, throw away)
  3. Delete the original message

Re-read item number three, please. The above is a condensed version of this. Again, Entourage is not a filing cabinet. Leaving your messages in email is like leaving your groceries in the paper bags from Stop & Shop.